HorizonWimba Troubleshooting

If the Wizard does not start you may have one of the following 3 problems:
- An unsupported browser. Click here for a list of supported browsers
- JavaScript is disabled. Click here for directions to enable JavaScript
- A Pop Up Blocker is enabled. Click here for directions on disabling 6 popular blockers

If you fail any of the initial Wizard tests (Java/Cookies/Text Chat) click one of the following links:
- For help enabling Java in your browser, please click here
- For help enabling Cookies in your browser, please click here
- For help with passing the Text Chat test, please click here

If you fail either the SecureDoor test or the HorizonMedia Audio test click one of the following links:
- For help with installing SecureDoor, please click here
- For help with the HorizonMedia Audio Client, please click here

If you fail the QuickTime Test click one of the following links:
- If QuickTime is not installed, please click here
- If QuickTime is installed, please click here

If you fail the RealAudio test click one of the following links:
- If Real Player is not installed, please click here
- If Real Player is installed, please click here

If you failed any of the application tests (AppShare/PDF/Flash) please click one of the following:
- If you failed the AppShare test, please click here
- If you failed the PDF test, please click here
- If you failed the Flash test, please click here

If you are using Internet Explorer on a PC please click here.

If you are using Internet Explorer on a Mac please click here.

If you are using Netscape please click here.

If you are using Mozilla on a PC please click here.

If you are using Mozilla on a Mac please click here.

If you are using Safari please click here.